Order Processing
We ask our customers to please allow 2-4 business days for their orders to be processed and shipped.
We cannot guarantee weekend delivery.
In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge.
Warranty Information
We offer a 14-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
Defective Items:
If you or your customer received a defective item, you may return it within 14 days from receipt of delivery. You will need to contact our Customer Service department at [email protected]. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible, we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
If a replacement is desired, the defective item will be replaced upon validation of defect.
Unwanted Items:
If you or your customers are not satisfied with your purchase, for any reason, you may return it within 14 days of receipt of delivery.
Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.
To initiate a return, please contact our Customer Service department at [email protected]
In the body of the message, please reference the item number, and order number.